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Security and data handling

Intake packets hold social security numbers, dates of birth, bank balances and a full creditor schedule. Here is exactly what happens to them.

How Casewell protects bankruptcy client data

Encrypted at rest

Client-identifying columns are encrypted in the database, including debtor names, the assembled case information, the read results and file names. A database dump on its own does not yield readable client data.

Seven-day retention sweep

A daily sweep deletes uploaded scans, recorded meetings and generated .BCB files older than seven days, along with old unreferenced files left on disk. The captured case data is redacted 30 days after the case was created. Learned corrections that go unused are removed after 90 days.

Per-firm isolation

Cases, files and learned corrections are scoped to a firm, and every request is authorised against the signed-in user’s firm.

Encrypted private network

Case data moves between our application server and the file generator over an encrypted private network, with no cleartext case data on the public internet.

No model training

Reads use the Anthropic API, whose commercial policy excludes API inputs and outputs from training by default. Recorded meetings are transcribed by AssemblyAI under a signed business associate agreement with no training. Your corrections improve your firm’s reads and nobody else’s. Read Anthropic’s model training policy.

Attorney control is a design constraint

Comparing the reads identifies disagreements between them. Scanned intakes can continue with recommended values automatically. Your team must review the resulting case in Best Case before filing.

  • Scan recommendations can continue automatically
  • Every confirmation is recorded against the case
  • Source snippets are available while the source scan is retained
  • Attorney review is required before filing
  • Casewell files nothing with any court

What we are still building

Casewell is in beta and it is more useful to say what is not finished than to imply everything is. There is no SOC 2 report yet, and no third-party penetration test has been completed. Firms that need either before adopting a tool should tell us, because it changes what we prioritise.

Security questions

How long do you keep our clients’ intake scans?
A daily sweep deletes uploaded scans, recorded intake meetings and generated .BCB files older than seven days. Source scans may be removed earlier after generation. The extracted case data behind a job is redacted 30 days after the job was created. Learned corrections that go unused are removed after 90 days. A firm that wants a shorter window can ask for one.
Is client data used to train AI models?
Casewell does not train models on your cases. Reads run through the Anthropic API, whose commercial policy excludes API inputs and outputs from training by default. Recorded meetings are transcribed by AssemblyAI under a signed business associate agreement that opts out of model training. Corrections your staff make are scoped to your own organisation and are used only to improve how your firm’s intake form is read.
Can other firms see our cases?
No. Cases, files and learned corrections are scoped to a firm. Requests check the signed-in user’s membership in that firm. Users may belong to more than one firm.
Where is the data processed?
Our application API and file generator run on servers in the United States. Web requests pass through Cloudflare, OCR uses the Anthropic API, and recorded meetings are transcribed by AssemblyAI in the United States. Casewell deletes each transcript from AssemblyAI as soon as it has been read, and AssemblyAI keeps nothing longer than one day. Case data passes between our application server and file generator over an encrypted private network.
Does Casewell ever act without a person approving it?
For scanned intakes, recommended values can continue automatically into generation. Manual and transcript intake retain a review flow. Attorneys must review the imported case before filing. Casewell does not file anything with a court.
How do we report a security issue?
Email hannah@trycasewell.com and say it is a security report. We would rather hear about a problem early than find out about it late.

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